Capita selected to administer the Civil Service Pension Scheme
Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.
www.capita.comHere’s a concise update on the Capita Civil Service Pension contract.
Core answer
- Capita’s contract to administer the Civil Service Pension Scheme (CSPS) has been a focus of UK government updates and industry coverage, with initial awards and transitions occurring from 2023 into 2025 and ongoing governance scrutiny in 2026.[3][5][6]
Key recent developments
- Contract award and start: Capita secured a £239 million, 10-year contract to manage the CSPS for the Cabinet Office, with operations expected to begin around September 2025 and a live transition date into December 2025 in some reports.[5][7][9]
- Transition and modernization aims: The contract targets modernizing CSPS administration using enhanced system design and digital innovations, including exploration of AI-enabled channels for members.[7][5]
- Governance and performance scrutiny: In 2026, parliamentary and industry coverage highlighted ongoing oversight of Capita’s CSPS performance, with MPs and committees investigating delays and service levels, and multiple updates from the Civil Service Pensioners Alliance and trade bodies discussing member cases and governance matters.[6][8][3]
What this means for CSPS members
- Members can expect continued focus on service enhancements and digital improvements, alongside monitoring of transition milestones and issue resolution through UK government channels and steward organizations.[8][3][5]
Illustration
- Timeline snapshot: 2023 contract award → 2025 transition live → 2026 governance oversight and performance updates.
Citations
- Capita contract and live start: Capita press release and coverage confirming a £239m, 10-year CSPS contract and September 2025 start with live transition in late 2025.[5]
- Modernization and AI: Coverage notes plans to modernize CSPS administration and to introduce AI-enabled digital channels.[7][5]
- Governance and delays: 2026 reports and parliamentary updates detail ongoing oversight of Capita’s CSPS performance and related member concerns.[3][6][8]
If you’d like, I can pull the most recent publicly available statements or parliamentary updates and summarize them with exact dates and key milestones.